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Customer Service

A Customer Service Representative has the responsibility of engaging with customers on behalf of the company they are representing. Our goal is to enroll Customer Service Representatives with the confidence to provide phone support by answering calls, emails, questions, and providing expert knowledge about company products or services.

Skills Considered for A Customer Service Position:

  • Basic understanding and Experience of CRM
  • Highly developed Writing skills
  • Refined Documentation Skills
  • Knowledge of products and services
  • Ability to Empathize with the customer
  • Developed Active Listening skills
  • Clear Communication skills

Available Positions for Customer Service Field

Customer Service Representatives

Customer Service Representatives are involved with assisting customers with their inquiries, complaints, and general support needs over the phone, email, or chat.

Sales Support Specialists

Sales support specialists assist sales teams by providing administrative and customer support, including responding to customer inquiries, processing orders, and managing customer accounts.

Customer Success Managers

Customer success managers are responsible for ensuring customer satisfaction and retaining customers by proactively addressing any issues and providing ongoing support.

Customer Experience Specialist

A customer experience specialist focuses on improving the overall customer experience by analyzing customer feedback and making recommendations for improvements.

Responsibilities of a Customer Service Representative:

  • Providing introductory information to new customers
  • Ensuring that customers are satisfied with products or services
  • Following up with clients or customers to check that they’re still satisfied with any purchases
  • Letting customers or clients know about additional products or services
  • Determining the quickest, most effective ways to answer a client’s or customer’s questions
  • Escalating queries and concerns

If you are looking for a great opportunity in the field of Customer Service, fill out our contact form by clicking on the button below to find available job opportunities working from home.