FAQ | Streecke

General

What kind of work to expect?

Most of our client programs require handling inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.

Research, analyze and determine an appropriate course of action for the customer.

Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating information needed to complete the call• Serve as ambassador for Streecke virtual business solutions llc; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.

Document all issues, resolution and follow up action.

What would be my employment status?

You will not be considered as an independent contractor.

System and Equipment needed.

Logitech C170 Webcam
Noise Cancelling Headset
i5 (or equivalent), i7 recommended
Windows 10 (64bit) recommended & preferred
Current OS patches (last 15 days)
Anti-malware solution with current definitions (15 days)
Active firewall
Global Protect 5.2.11 or higher

How do I get started?

1. Create a User Profile
We’ll ask you for some basic information.
2. Run Pc Scan
To ensure your system meets our service equipment requirements.
3. Take the assessments.
You will be giving a series of questions that will help us determine the right client for you.
4. Select A Client.
View all open contracts and select the client program you feel suits you best based on your expertise.